Customer Service Intern
GUBI is a modern design company offering a wide variety of luxury furniture, lighting, and interior objects for both residential and commercial settings. With a strong global presence, GUBI’s headquarters and showroom are located in Copenhagen, Denmark.
About the Position:
GUBI is looking for a motivated and service-minded Intern to join our Customer Service team at our headquarters in Copenhagen. This internship offers a valuable opportunity to gain hands-on experience in customer service operations, order handling, and cross-functional collaboration within a dynamic and fast-paced design company. You will work closely with the Customer Service team and report to the Head of Customer Service, supporting daily operations and contributing to a high level of service for GUBI’s global customers.
Key Responsibilities:
- Assist in processing and following up on customer orders, ensuring accuracy and timely communication.
- Coordinate with internal teams such as logistics, sales, and supply chain to support smooth order fulfillment.
- Handle basic customer inquiries via email and phone in a professional and service-oriented manner.
- Organize and maintain material samples in the showroom, including planning, classifying, labeling, and ordering fabrics and materials.
- Update and maintain customer and order data in ERP and CRM systems.
- Support the preparation of documentation related to orders, deliveries, and customer communication.
- Assist with resolving order-related issues in collaboration with internal stakeholders.
- Support day-to-day administrative tasks to ensure efficient customer service operations.
Qualifications & Experience:
- Currently pursuing or interested in a degree or education within Business Administration, Service Management, Logistics, Hospitality, or a related customer-focused field.
- Proficiency in Microsoft Office applications.
- Basic understanding of ERP and CRM systems is an advantage.
- Strong written and verbal communication skills.
- Interest in customer service, operations, and administrative processes.
- Ability to work with structured data and maintain attention to detail.
Personal Attributes:
- Detail-oriented with an analytical mindset.
- Organized and capable of multitasking in a deadline-driven environment.
- Adaptable and willing to learn in a fast-paced setting.
- Proactive, reliable, and able to work independently as well as in a team.
- Positive attitude and a strong sense of responsibility.
- Service-minded with a professional and positive attitude.
- Strong sense of responsibility and ownership of tasks.
- Comfortable communicating with multiple stakeholders.
Language Skills:
- English: Professional proficiency (written and verbal) required.
- Additional languages are a plus.
Position Details:
Position Title: Customer Service Intern
Employment Type: Full-time internship (Unpaid)
Start Date: As soon as possible
Application Deadline: 27/02-2026
Workplace: GUBI HQ, Nordhavn, Copenhagen
Application:
If you are excited about this opportunity and see yourself as a great fit for the GUBI team, we encourage you to apply. Please submit your application, CV, and other relevant information using the link below:
Interviews will be conducted on a rolling basis.
Contact:
For any questions regarding the position, please feel free to contact:
Name: Maria Fierro
Title: Head of Customer Service
Email: mff@gubi.com
GUBI A/S
Orientkaj 18-20
2150 Nordhavn, Copenhagen
Denmark
Phone: +45 3332 6368
GUBI is committed to providing equal employment opportunities to all candidates and encourages individuals from diverse backgrounds to apply for job openings.