F.A.Q

Get in contact with gubi

PRIVATE CUSTOMERS / ENDUSERS

If you are a private customer or an enduser, please search for your closest Gubi dealer in our store locator. If you need to report a damaged or malfunctioning product within the two-year warranty period or if you want to report a transport damage, please reach out to the dealer you purchased your product from. If the product is purchased from GUBI Store, please contact the store staff regarding your claim.

Store locator

If you are in Copenhagen, we are looking forward to meeting you at our Gubi Store, Møntergade 19, 1140 Copenhagen, Denmark.

Email: [email protected]
Phone: +45 5361 6368
Opening hours: Mo-Fr 10-18, Sat 10-16

BUSINESS CUSTOMERS

For B2B requests, you are welcome to reach out to our Sales Coordination Department, which is located at our Gubi showroom, Klubiensvej 7-9, 2150 Nordhavn, Denmark.

Email: [email protected]

Phone: +45 6915 6060

Opening Hours: Mo-Th 9-17, Fr 9-16

CLAIMS

If you need to report a product with a quality-related defect or malfunction within the two-year warranty period, or if you want to report a transport damage, we kindly ask that you fill out our claims form: Claims form

For questions related to ongoing claim cases, please reach out to our Claims Department:

Email: [email protected]

Phone: +45 6915 6061

Opening Hours: Mo-Th 9-17, Fr 9-16

FINANCE

For questions regarding invoices/account statements, payment and bank details, get in touch with our Finance Department:

Email: [email protected]

Phone: +45 6915 6061

Opening Hours: Mo-Fr 9-15

Products - general questions

Datasheets - i have a product / material related question.

Gubi provides data sheets for all products in our virtual Gubi showroom, where you can find all relevant data about (packaging) dimensions, weight, material, color codes etc. Data sheets

Which spare parts & components do yiou offer? what is the price?

You can find a list of all available spare parts in our price list including item number and price. To find the latest version of our pricelist in your local currency, visit our digital showroom: Pricelist

I need a mounting/care instruction for a product.

All available maintenance guides and mounting instructions are ready for you in our digital showroom: Technical documentation

What does gubi do to ensure compliance?

Gubi ensures that all our wood complies with the EUTR and all composite wood is TSCA certified. For metal products/ components and finishes Gubi works with suppliers that are REACH certified. We make sure our suppliers and materials have all necessary certifications. In order to make sure our products are compliant we see to that the relevant products and materials are being tested at a third party testing house.

Does gubi provide certifications and compliance documents?

Declarations of compliance on product level are available upon request specifying the test(s) caried out, including if required the flammability test. As for the lighting products you can find declarations of conformity and energy labels on our digital showroom: Technical documentation

Products - upholstery

What is the lead time for upholstered items?

The lead time for upholstered items varies as it depends on the configuration of the product. To get an indication, please see the detailed description for each product in our price list. Pricelist

Which fabrics/leather can i order for gubi products?

Gubi collaborates with different fabric/leather manufacturers and therefore offers a wide range of materials to choose from. You can find the list of suppliers in our price list and below. Please be aware that not all materials might be suitable for all products. If you would like to inquire about the suitability of a material for one of our products, you are welcome to reach out to [email protected].

Does gubi offer special fabric treatments, E.G fire treatment?

It is possible to order our upholstered products with different fire treatments (e.g. C&M, Crib5, Cal117). Please be aware that some materials will not be able to be treated according to your wishes. Additional charges and lead time might apply. For specific enquiries get in touch with [email protected]

Gubi does not offer other material treatments than fire treatments such as stain treatments.

I already have a gubi product at home, can you reupholster it?

It is unfortunately not possible for Gubi to reupholster your existing product. For some items, e.g. the seat/front-upholstered Beetle Dining chair, you can reorder the seating pads and exchange them at home.

Beetle collection: which piping is included in the price? for which piping do i need to pay an upcharge?

When you order a fully upholstered Beetle product, you have the possibility to personalize the piping for your Beetle shell.

As a standard solution without upcharge – and if you do not specify otherwise - we chose the same fabric in the same color code for the piping. It is also possible to have the piping in black or brandy Gubi basic leather.

If you wish to choose the piping in a different material or color code than the seat, an upcharge will apply. For further information get in touch with [email protected].

Does gubi offer felt glides?

For most of our chairs it is possible to order felt glides. The price for one set (4 pieces) is 19 EUR ex. VAT. Please specify the wish for felt glides when you place the order for the chair, otherwise we will confirm your order with standard/plastic glides.

It is also possible to order felt glides separately afterwards.

Material samples

I would like to see some material finish samples!

In order to make it easier for you to decide on the finish of your new Gubi product, we have established a wide range of digital material samples in our digital Gubi showroom. Gubi digital samples

Order procedure - B2B

You (would like to) have a customer account at gubi?

You can place an order when you have a customer account at Gubi. If you wish to become a Gubi dealer, please reach out to the Area Sales Manager. contact

How do i place an order?

We kindly ask you to send all orders via email to [email protected]. We can unfortunately not accept orders via phone.

Fast track orders

If you would like to place a fast track order, the subject line of the email should contain the words “Fast track”, as it will then be highlighted internally.

Why did i get a quotation instead of an order confirmation?

When you specifically ask for an offer, we will first send you a quotation that you can review before you confirm the order. Once we have confirmed your quotation, we will not be able to make changes any longer. In the event of overdue invoices blocking the account, we will send a quotation first, while your order will be automatically processed once the account is cleared. For any questions regarding your account statement, you can reach out to our Finance Department at [email protected].

Which payment methods does gubi offer?

For B2B customers, we kindly ask you to settle the invoice with bank transfer (see due date and bank details on the invoice). Gubi does not accept Paypal or credit cards.

Delivery time & tracking

How much are freight charges?

The latest information about freight charges, sorted by country, can be found in our price list. The freight will be calculated as a percentage of the total net order value. Please note that there is a minimum freight fee of 10 EUR per order. For deliveries to Norway and Switzerland, a custom handling fee of 10 EUR per order applies. Deliveries to UK include a 50 EUR fee, to cover for handling of customs clearance documentation. Pricelist

Is my order on track? Will there be a delay?

In the unfortunate event that your order will be delayed, we do our best to inform you in time. You will receive an alteration notification via email together with the updated estimated ship date on the order confirmation.

When can i expect my order? What is the regular shipping time? Where is my order?

You can expect to receive your product(s) no later than 10 business days after the shipping date on your order confirmation. Please be aware that it cannot be avoided that we might have to split your order in several deliveries and use different carriers to deliver your order, which is why you might not receive the entire order at the same day.

Where is my order?

Once your order was shipped from our warehouse, you will automatically receive the delivery note and the related invoice via email. In the delivery documentation, you will find the shipment details and carrier information to track your order.

Can i have my order shipped express?

Gubi does not offer express shipping as a standard. For one-time express shipping possibilities and rates, please get in touch with our Sales Coordination Department at [email protected].

I have not received my order

We are very sorry for any delays. If you have not received your order within 10 business days after the estimated shipping date, please get in touch with [email protected] and inform the Sales Order number/ which item you are missing.

I need dimensions of the product packaging. Where can i find it?

Gubi provides data sheets for all products in our virtual Gubi showroom, where you can find all relevant data about (packaging) dimensions, weight, material, color codes etc. Data sheets

Where can i find the customs tariff number?

The tariff number for each item can be found on the invoice, right under the article description.

Claims

How/Where do i submit a claim?

In the unfortunate event that you need to report a claim, we kindly ask you to fill out our claims form. Claims form

Please address the following issues to the Claim Department:

- finish & product claims, malfunctioning

- product defects, quality and/or durability issues appearing within the 2-years warranty period

- if something else was delivered than confirmed on the order confirmation - transport claims / damage in transport Please address all other requests to [email protected].

How long is the product warranty and what does it cover?

Gubi provides a two-year warranty against manufacturing defects in standard products (materials and designs), valid for two years from the date of dispatch. The warranty does not extend to ordinary wear and tear, wear of or damage to upholstery and surfaces (including surface finish) nor damage caused by wrongful and/or insufficient maintenance. For the purpose of this provision, standard products shall mean the products specified and directly priced in the price list published by Gubi. The warranty shall also lapse if the products show signs of incorrect or extreme use or other physical damage.

I have a GUBI product at home, can you reupholster it?

It is unfortunately not possible for Gubi to reupholster your existing product. For some items, e.g. the seat/front-upholstered Beetle Dining chair, you can reorder the seating pads and exchange them.