As Quality Manager in GUBI you will take lead and oversee an amazing but also complex product portfolio for which you will act as quality safeguard both in terms of individual cases, but also on a tactical, strategic, and corrective level.
You will monitor and report on incoming claims and identify products and issues that needs to be corrected accordingly in a prioritized order. You will primarily focus on improvements of existing products while you’ll act as “the devil's advocate” on new product launches.
You’ll drive corrective actions and product improvements on your own but also in close cooperation with key stakeholders. Internally you will drive and define the quality and corrective action processes and define policies and procedures necessary to support a smooth, scalable and efficient quality handling/improvement process.
Your success in the role is depending on your ability to analyze and convert trends into tangible and relevant corrective actions and your ability to implement these accordingly - internally and externally. Ultimately, your success will be reflected in the development of GUBI’s overall claim rates and how efficient quality issues are solved/handled in a structured and professional manner.
- Monitoring, analyze and presentation of claim statistics and identification of quality issues that needs to be addressed and solved
- Project Management of quality related corrective actions and the related PD, SC and Vendor stakeholder management needed to succeed
- Defining quality standards / manuals and ensuring these are complied by suppliers and external QC partners
- Ownership and optimization of the quality process and procedures, both operational and strategic
- Converting specific claim cases and trends into tangible corrective actions and securing prompt and efficient implementation
- Secure and development a close and constructive cooperation with key-suppliers to drive fast and efficient product improvements when needed
- Project lead on product perfection/re-engineering projects in close cooperation with Design, Product Development, Supply Chain and external suppliers
- Commercially alignment and communication in terms of quality standards and levels to expect as well as internal product/material training
- Documenting quality- and optimization improvements and monitoring / tracking expected impact
You are a team player and like to work in the intersection between Product Development and Supply Chain Management and ideally you value working for a luxury and premium consumer brand.
You have worked within the field of Quality Management, Product Development and/or Supply Chain in minimum 5 years. You’re a commercial and service minded person with a strong business understanding and fundamental product and technical insight making you able to communicate across the organizations and with external suppliers as well. You possess strong communicative qualities and is strong in project- and stakeholder management.
- 5+ years’ experience working in a Technical-, Product Development and/or Supply Chain position(s)
- Master’s degree or Bachelor within Supply Chain Management, Engineering or similar.
- Experienced in project- and stakeholder management – also dealing with external partners such as suppliers and warehouses
- You speak and write English fluently and have previous experience from an international environment
- Natural sense, understanding and expectations in terms of luxury and quality
- Natural interest in technical and complex challenges
- Analytical strong with a data driven approach to new challenges/tasks
- Strong social competences and good at building and maintaining relations with colleagues and external partners
- Organized and structured approach with excellent attention to details