Returns & cancellations
You may cancel an order within 24 hours from the time that your original order was placed. Please send an e-mail to firstname.lastname@example.org notifying us that you would like to have an order cancelled. Please make sure to supply us with detailed information (i.e. your name, your order number, etc.). You will be sent a confirmation message stating that we have cancelled that order for you. If you do not receive this confirmation message we have already shipped your order to you, in this case please follow the procedure set out in our Returns procedure.
We guarantee your satisfaction and all products come with a 14-day no quibble guarantee. This excludes upholstered furniture which is considered special orders, meaning they have been ordered for a particular customer and are not held in stock.
If you wish to use the 14-day returns option you should contact us by e-mail in the first instance. Returns should be made in the original, undamaged packaging. We recommend returning the goods by registered/insured post as we will not be liable for any loss or damage incurred whilst returns are held by third parties. Refunds will be made once the items are received by us and a confirmation e-mail will be sent advising the refund amount.
We reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale.
We heavily subsidise postage costs and we reserve the right to withhold the full postage cost of sending out and the cost of collecting any items. Where items have been sent but postage has not been charged any refund will be credited, less the actual cost of delivery.
We will only refund the card from which the original payment was made.
Refunds cannot be given on unwanted bespoke items i.e. upholstery and special order items. It is up to the customer to ensure that they are satisfied with the product specification before ordering.
Damaged or missing items (i.e. not enclosed within the delivery) must be notified to us within 2 days of receipt by e-mail. All original packaging MUST BE KEPT for inspection. If a box looks damaged do not sign for the goods without checking the product. If the product is damaged you may refuse to accept it. If you haven't had the opportunity to check the goods please write clearly on the slip that the goods have not been checked. If on opening the package the goods are damaged, please phone us immediately on +45 3332 6368. Goods rarely arrive damaged but speedy action helps all parties to sort the problem out without delay. We will respond and advise what course of action must be taken in these circumstances.
Questions regarding this Policy should be directed to us at :
Klubiensvej 7-9 / Pakhus 53
DK - 2100 Copenhagen
Phone: +45 3332 6368